Privacy

Privacy Policy

Last Updated: 09 October 2026

Visa Consult Pty Ltd (“Visa Consult”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, make an enquiry, book a consultation, communicate with us, or engage with our migration-related services.

1. Who We Are

Visa Consult Pty Ltd is an Australian migration services business providing migration advice, visa application assistance, skills assessment support, employer sponsorship assistance, partner and family migration assistance, tribunal and review assistance, general immigration information, and education or study pathway guidance.

Legal Entity: Visa Consult Pty Ltd

ABN: 98 699 059 026

Registered Address: Level 24 300 Barangaroo Ave Barangaroo NSW 2000.

Email: info@visaconsult.com.au

Phone: 1800 577 303

2. Personal Information We May Collect

The personal information we collect depends on how you interact with us and the services you request. This may include:

• Your full name
• Email address
• Phone number
• Residential address
• Date of birth
• Nationality and citizenship information
• Passport and identity document details
• Visa history and immigration status
• Education history
• Employment history
• Skills assessment information
• Family and relationship information
• Financial information relevant to visa or migration matters
• Information submitted through website forms
• Consultation booking details
• Documents uploaded or provided to us
• Records of communications with us

3. Sensitive Information

Some information we collect may be sensitive information under Australian privacy law. This may include health information, biometric information contained in identity documents, criminal history information, racial or ethnic origin where relevant to migration matters, and information about family, relationship or personal circumstances.

We only collect sensitive information where it is reasonably necessary for our services, where you have provided consent, or where collection is otherwise permitted or required by law.

4. How We Collect Information

We may collect personal information when you:

• Use our website
• Submit an enquiry form
• Book a consultation
• Contact us by email, phone, live chat or online message
• Provide documents to us
• Engage our services
• Subscribe to updates or marketing communications
• Interact with our advertising or social media pages

We may also collect information from third parties where authorised by you or permitted by law, including government departments, skills assessment authorities, employers, education providers, professional advisers and publicly available sources.

5. Why We Collect, Use and Disclose Personal Information

We may collect, use and disclose personal information for purposes including:

• Responding to enquiries
• Assessing potential visa or migration pathways
• Providing migration-related services
• Preparing, reviewing or assisting with visa applications
• Assisting with skills assessment, sponsorship, review or tribunal matters
• Communicating with clients and prospective clients
• Verifying identity
• Managing client files and records
• Improving our website, services and client experience
• Conducting marketing where permitted
• Complying with legal, regulatory and professional obligations
• Preventing fraud, misuse or unlawful activity

6. Website Analytics, Cookies and Tracking

Our website may use cookies, pixels, analytics tools and similar tracking technologies. These may include Google Analytics, Google Ads, Meta Pixel, live chat tools and other website performance or advertising technologies.

These tools help us understand how visitors use our website, improve website functionality, measure advertising performance, deliver relevant content and enhance user experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Electronic Communications, Follow-Up and Direct Marketing

7.1 Consent to electronic communications

By submitting an enquiry, assessment or consultation request through any form on our website (including forms hosted by our third-party form providers), or by otherwise providing your contact details to us in connection with an enquiry, you expressly consent to Visa Consult contacting you by email, SMS and telephone in relation to your enquiry. A statement confirming this consent is displayed at the point of submission on each of our website forms. This consent is relied upon for the purposes of the Spam Act 2003 (Cth) and Australian Privacy Principle 7 (Direct Marketing).

7.2 Nature of the communications

Communications sent in reliance on this consent may include:

• acknowledgement and confirmation of your enquiry;
• consultation booking confirmations, reminders and rescheduling notices;
• a limited series of follow-up emails or messages relevant to the type of visa, review or appeal matter you enquired about; and
• general information about our services that is relevant to your enquiry.

These communications contain general information only. They do not constitute migration advice or legal advice and do not create a client relationship. Advice specific to your circumstances is provided only after a consultation or a formal engagement.

7.3 Use of automated systems and service providers

We use customer relationship management, email and SMS automation platforms to record your enquiry, categorise it by matter type and send scheduled follow-up communications on our behalf. These providers process your information solely to deliver services to us, and may store it on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

7.4 Sender identification and unsubscribing

Every commercial electronic message we send will clearly identify Visa Consult as the sender, include our contact details and contain a functional unsubscribe facility (an unsubscribe link in emails, or the opt-out instruction stated in an SMS). You may withdraw your consent at any time, free of charge, by using that facility, by emailing info@visaconsult.com.au or by calling 1800 577 303. We will give effect to your request within five (5) working days. Withdrawing consent to marketing and follow-up messages does not prevent us from sending communications that are necessary to administer an existing engagement or that we are required by law to send.

7.5 Limitations

We do not sell, rent or disclose your contact details to any third party for that party’s own marketing purposes, and we do not use purchased or harvested address lists.

7.6 Concerns

If you believe you have received an electronic message from us without your consent, please contact us using the details above so we can address it promptly. You may also contact the Australian Communications and Media Authority (ACMA).

8. AI Tools and Automated Assistance

Our website may use artificial intelligence tools, including AI chatbot functionality, to assist with general enquiries, website navigation, preliminary information gathering or lead qualification.

AI-generated responses are general in nature and should not be treated as personalised migration advice, legal advice or a substitute for professional assessment by an appropriately qualified adviser.

9. Disclosure to Third Parties

We may disclose personal information to third parties where reasonably necessary for our services or business operations. These may include:

• Australian government departments and agencies
• Skills assessment authorities
• Employers and sponsors
• Education providers
• Professional advisers
• IT, hosting and cloud service providers
• Marketing and analytics providers
• Payment processors, if online payments are introduced in future
• Contractors, consultants and administrative service providers
• Regulators, courts, tribunals or law enforcement authorities where required by law

10. Overseas Disclosure

Because migration services often involve international clients, overseas documents, overseas institutions and cloud-based service providers, your personal information may be disclosed to or accessed by recipients outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy obligations.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, secure storage systems, password protection, encrypted technology where appropriate, staff confidentiality practices and secure document handling procedures.

However, no method of electronic transmission or storage is completely secure. You acknowledge that information transmitted online is provided at your own risk.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, record keeping, legal compliance, dispute resolution and business administration.

When information is no longer required, we may securely destroy it or de-identify it where appropriate.

13. Access and Correction

You may request access to personal information we hold about you. You may also request correction if you believe your personal information is inaccurate, incomplete, outdated or misleading.

Requests should be sent to info@visaconsult.com.au. We may ask you to verify your identity before processing a request.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can consider and respond to your complaint.

Privacy complaints may be sent to:

Email: info@visaconsult.com.au

Phone: 1800 577 303

Address: Level 24, 300 Barangaroo Avenue, Barangaroo NSW 2000

15. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

16. Children and Minors

Our services are not directed to children without the involvement of a parent, guardian or authorised representative. Where information about a minor is required for a migration matter, it should generally be provided by an authorised adult.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised last updated date.

18. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Visa Consult Pty Ltd

Email: info@visaconsult.com.au

Phone: 1800 577 303

Address: