Privacy
Privacy Policy
Last Updated: [DATE TO BE INSERTED]
Visa Consult Pty Ltd (“Visa Consult”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, make an enquiry, book a consultation, communicate with us, or engage with our migration-related services.
1. Who We Are
Visa Consult Pty Ltd is an Australian migration services business providing migration advice, visa application assistance, skills assessment support, employer sponsorship assistance, partner and family migration assistance, tribunal and review assistance, general immigration information, and education or study pathway guidance.
Legal Entity: Visa Consult Pty Ltd
ABN: [ABN TO BE INSERTED]
Registered Address: [REGISTERED BUSINESS ADDRESS TO BE INSERTED]
Email: info@visaconsult.com.au
Phone: [PHONE NUMBER TO BE INSERTED]
2. Personal Information We May Collect
The personal information we collect depends on how you interact with us and the services you request. This may include:
- Your full name
- Email address
- Phone number
- Residential address
- Date of birth
- Nationality and citizenship information
- Passport and identity document details
- Visa history and immigration status
- Education history
- Employment history
- Skills assessment information
- Family and relationship information
- Financial information relevant to visa or migration matters
- Information submitted through website forms
- Consultation booking details
- Documents uploaded or provided to us
- Records of communications with us
3. Sensitive Information
Some information we collect may be sensitive information under Australian privacy law. This may include health information, biometric information contained in identity documents, criminal history information, racial or ethnic origin where relevant to migration matters, and information about family, relationship or personal circumstances.
We only collect sensitive information where it is reasonably necessary for our services, where you have provided consent, or where collection is otherwise permitted or required by law.
4. How We Collect Information
We may collect personal information when you:
- Use our website
- Submit an enquiry form
- Book a consultation
- Contact us by email, phone, live chat or online message
- Provide documents to us
- Engage our services
- Subscribe to updates or marketing communications
- Interact with our advertising or social media pages
We may also collect information from third parties where authorised by you or permitted by law, including government departments, skills assessment authorities, employers, education providers, professional advisers and publicly available sources.
5. Why We Collect, Use and Disclose Personal Information
We may collect, use and disclose personal information for purposes including:
- Responding to enquiries
- Assessing potential visa or migration pathways
- Providing migration-related services
- Preparing, reviewing or assisting with visa applications
- Assisting with skills assessment, sponsorship, review or tribunal matters
- Communicating with clients and prospective clients
- Verifying identity
- Managing client files and records
- Improving our website, services and client experience
- Conducting marketing where permitted
- Complying with legal, regulatory and professional obligations
- Preventing fraud, misuse or unlawful activity
6. Website Analytics, Cookies and Tracking
Our website may use cookies, pixels, analytics tools and similar tracking technologies. These may include Google Analytics, Google Ads, Meta Pixel, live chat tools and other website performance or advertising technologies.
These tools help us understand how visitors use our website, improve website functionality, measure advertising performance, deliver relevant content and enhance user experience.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
7. Marketing Communications
We may send newsletters, updates, service information, promotional content or other marketing communications where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us at info@visaconsult.com.au.
8. AI Tools and Automated Assistance
Our website may use artificial intelligence tools, including AI chatbot functionality, to assist with general enquiries, website navigation, preliminary information gathering or lead qualification.
AI-generated responses are general in nature and should not be treated as personalised migration advice, legal advice or a substitute for professional assessment by an appropriately qualified adviser.
9. Disclosure to Third Parties
We may disclose personal information to third parties where reasonably necessary for our services or business operations. These may include:
- Australian government departments and agencies
- Skills assessment authorities
- Employers and sponsors
- Education providers
- Professional advisers
- IT, hosting and cloud service providers
- Marketing and analytics providers
- Payment processors, if online payments are introduced in future
- Contractors, consultants and administrative service providers
- Regulators, courts, tribunals or law enforcement authorities where required by law
10. Overseas Disclosure
Because migration services often involve international clients, overseas documents, overseas institutions and cloud-based service providers, your personal information may be disclosed to or accessed by recipients outside Australia.
Where we disclose personal information overseas, we take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy obligations.
11. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, secure storage systems, password protection, encrypted technology where appropriate, staff confidentiality practices and secure document handling procedures.
However, no method of electronic transmission or storage is completely secure. You acknowledge that information transmitted online is provided at your own risk.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, record keeping, legal compliance, dispute resolution and business administration.
When information is no longer required, we may securely destroy it or de-identify it where appropriate.
13. Access and Correction
You may request access to personal information we hold about you. You may also request correction if you believe your personal information is inaccurate, incomplete, outdated or misleading.
Requests should be sent to info@visaconsult.com.au. We may ask you to verify your identity before processing a request.
14. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can consider and respond to your complaint.
Privacy complaints may be sent to:
Email: info@visaconsult.com.au
Phone: [PHONE NUMBER TO BE INSERTED]
Address: [REGISTERED BUSINESS ADDRESS TO BE INSERTED]
15. Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.
16. Children and Minors
Our services are not directed to children without the involvement of a parent, guardian or authorised representative. Where information about a minor is required for a migration matter, it should generally be provided by an authorised adult.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised last updated date.
18. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Visa Consult Pty Ltd
Email: info@visaconsult.com.au
Phone: [PHONE NUMBER TO BE INSERTED]
Address: [REGISTERED BUSINESS ADDRESS TO BE INSERTED]